FAQs – Postponement of BIBM Congress 2020 to Nov 14-16 2021

 

A. I already booked a ticket for the Congress, what are my options?

Your existing ticket will be postponed automatically through our agency TMP. Full refund can be demanded until 30 June 2021. Please note: A reduction of your registration from Full Congress Ticket to 1-Day-Ticket will be subject to a processing fee of EUR 70 plus VAT charged by the organizer. Full refund for Full Congress Tickets or 1-Day-Tickets can be demanded until 30 June 2021. After 30 June 2021 your registration may be cancelled against payment of a processing fee of EUR 95 plus VAT on or before September 30 2021. The full admission fee shall be due upon cancellation only after September 30 2021 or in the case absence.

Cancellation or changes must be sent by email to reg@meetingplanners.dk. No refund will be made for the administration fee or additional costs caused by different payment methods.

B. I already booked a hotel room, what are my options?

The 1:1 movement of your existing hotel room booking to the new date of the congress (Nov 14-16, 2021) & additionally booked nights is made automatically by our agency TMP without additional costs for you.

If you wish to change/ cancel your hotel stay you can do that with no additional costs for you until 31st of October 2020. After 31st of October 2020 your hotel stay may be cancelled against payment of a processing fee of EUR 40 plus VAT/ room.

Cancellation or changes must be sent by email to reg@meetingplanners.dk. No refund will be made for the administration fee or additional costs caused by different payment methods.

C. I already booked a flight/other transport means, can I get a refund?

We kindly ask you to try and reschedule your flight. The congress is postponed due to the COVID-19 pandemic. In case you need support for documentation of the postponement and its reasons, feel free to contact us.

D. What about the social program?

Your ticket to the Gala Dinner, to the sightseeing tour or the accompanying guest’s tour will be postponed 1:1 and automatically to the new date through our agency TMP without additional costs for you.
Your registration may be cancelled against single payment of a processing fee/ person depending on your booking:
In case of cancellation of Wonderful Copenhagen Sightseeing Tour or Accompanying Guest’s Tour: Full refund can be demanded until June 30, 2021. After 30 June 2021 your registration may be cancelled against payment of a processing fee of EUR 40 plus VAT on or before September 30 2021. Please note: After this date no refund will be made.

Gala Dinner participation can be cancelled against processing fee of EUR 70 plus VAT. Cancellation or changes must be sent by email to reg@meetingplanners.dk. No refund will be made for the administration fee or additional costs caused by different payment methods.

E. My country listed Denmark as „banned“ country. This is why I will not attend the congress. What are my options?

Decisive is the situation on the date of the event. It is about each delegate to give proofs for this in English or Danish. Concerning your hotel or flight booking please see point b and c. For other topics, feel free to contact us at congress@betonservice.de.

F. Denmark lists my country as „banned“ country. This is why I will not attend the congress. What are my options?

Decisive is the situation on the date of the event. It is about each delegate to give proofs for this in English or Danish. Concerning your hotel or flight booking please see point b and c. For other topics, feel free to contact us at congress@betonservice.de.

G. What do I have to know about the travel restrictions?

Restrictions are applied for entering DK. Please read all the details HERE. To read the overall information about COVID-19 in Denmark and how as a tourist should act to the regulations, please read HERE. Please note that changes on the restrictions can happen with very short notice. From October, we will update this information closely to provide BIBM delegates the first-hand information.